In an effort to improve user experience, Adobe has released an updated version of Adobe Digital Editions (ADE) that will allow users to remove the device from the pool of activated devices, after it is deactivated (or in ADE’s term, after the authorization is erased). This same functionality is now available in the Adobe Reader Mobile SDK (RMSDK) release. In support of this change, we have updated DL Reader on Android (version 4.1.3) to give users a chance to restore the activation back if DL Reader is deactivated. This is particularly important for the Android platform since DL Reader loses an activation when the app is re-activated or re-installed because of the way data can (or rather, cannot) be stored on an Android device.
In order to gain the activation back, a user must deactivate DL Reader or ADE with the valid password for the active account. The deactivation also needs to be completed while there is internet connection to the Adobe activation server, for the obvious reason that the device information needs to be updated on the server. In DL Reader Android 4.1.3, you will see two options when you try to deactivate. One asks you to provide a password, and the second option will deactivate without a password.
The latter option will behave the same as DL Reader in the past, i.e., the device will be deactivated but you will not be able to reclaim the device count. Also, you do not need internet connection in this case. So if you need to deactivate the app and do not have internet connection, this would the alternative. Know that you will not be able to restore this instance of activation.
If you choose to deactivate with the password, you will be prompted to enter the password and this will restore the device count.
ADE handles the deactivation slightly differently because ADE supports multiple activation. When you deactivate, you need to explicitly specify an active account. To find out more about how ADE handles the new deactivation, check here.
To take advantage of this new feature to help preserve your device choices, download the latest DL Reader Android 4.1.3 from Google Play!
We will roll out the same feature soon on our iOS version of the DL Reader. However, DL Reader on iOS has the ability to keep the device data persistent so it has not been a huge problem for our customers. But again, it is always good to have the option to free up a device when you choose to.
The deactivation is for users to conveniently swap out older devices for new ones, and also to prevent losing device count when deactivating and re-installing the app on the same device, specially when using an Android devices. It is not meant to be used to share devices beyond the usual limitation of 6 devices, or, to rotate through a large number of devices with other users.
This small improvement can make a large impact on the user experience. To add this to your own readers, contact email@example.com for the latest RMSDK 11 software.